Sales & Company FAQs

Q. Why does Vulcan offer so many products and a fulfillment service?: A. Our goal is to make our customers’ lives easier by providing one place for all their binder and packaging needs.
Q. Will Vulcan store our order following production?: A. Vulcan offers a release/storage program and will store product for a maximum of 1 year after manufacture. We can also handle your fulfillment and shipping needs.
Q. Help! Is someone available to help me with this project? I have no idea where to begin!: A. Yes, we have a team of people available to help you. Our field sales representatives will gladly come and lay out your project with you. Depending on your location, one of our telesales packaging experts is available to assist you. We’re happy to assist with product development, design and creative ideas. Our art department exists for precisely this purpose.
Q. Is there someone at your production plant to check on my job?: A. Yes, every field sales representative has a coordinator (CSR) at our plant in Vincent, Alabama to coordinate and follow your order through production. And our telesales staff is also based out of our production plant, providing the same service of following your order through every step of production.
Q. Who owns Vulcan Information Packaging?: A. We are owned by EBSCO Industries, Inc. EBSCO is the largest magazine subscription agency in the world. EBSCO has over 20 divisions worldwide. It is a family owned billion dollar company and is ranked high among the top 500 privately owned companies in Forbes. Corporate headquarters is loacated in Birmingham, Alabama.
Q. Who started EBSCO and how?: A. EBSCO was started by by Elton B. Stephens selling magazines.
Q. How long has Vulcan been in business?: A. Vulcan has been in business since 1947.
Q. Why did EBSCO start Vulcan Information Packaging?: A. Vulcan was founded to manufacture single copy vinyl magazine binders to house EBSCO’s magazine subscriptions for medical waiting rooms.
Q. Is Vulcan really located in the cotton fields of Alabama?: A. Yes, our manufacturing plant and headquarters is located in the rural town of Vincent, east of Birmingham, Alabama and we’re surrounded by cotton fields. Visitors are awed by the sight of such a large, state-of-the-art manufacturing plant in its unique setting.
Q. Do you stand behind your product with a 100% satisfaction guarantee?: A. Absolutely. We believe that our customers deserve exactly what they ordered and the very best quality that can be produced.
Q. I know you do work for large companies like Coca-Cola, Boy Scouts, Mercedes, American Express and others…will a small company like mine get the same level of service?: A. We hold high value to every single customer and provide the same level of great service to every order regardless of size. Everyone deserves the best.
Q. What was the first product Vulcan manufactured?: A. Single copy vinyl magazine binders used to house EBSCO’s magazine subscriptions for medical waiting rooms.
Q. I have some items I need to hold but can’t figure out how to build the package. Can Vulcan help?: A. Yes, Vulcan is happy to assist with product development,design and creative ideas. We have a staff in these specific areas for just this purpose.

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